The role of the housekeeping department in making or breaking a premise’s reputation and / or the customer experience should be apparent to all. But whether housekeeping as an activity gets the right kind of attention and rewards is a question often debated.

The general observation would be that it varies considerably.Does this therefore relate back to the opening comment of how the importance of the housekeeping service is actually seen?It should be seen as a valuable area of investment that underpins the premise’s reputation and customer experience.

The housekeeping team undertakes duties across the premises so are well positioned to add to operational policies and procedures.When the team’s voice is heard, the gains are only positive at both qualitatively and financially.

This is to comment on the first-hand experience within the programme where we regularly evidence the teams’ opinions having been gathered, their work applauded and their achievement’s celebrated. Not surprisingly, the premise’s reputation and the customer experience is enhanced plus staff retention shown to have improved – Simply said, value the housekeeping team and they will give ‘added value’ to the business.